I wish to place an order for an item which is not on the product list.
Send the item number (if possible) or the image of the item you require attached to the request form. We will inform you of the availability of the item, the delivery date and the price.
Can I order a color which is not on the product list ?
It may be possible but is subject to materials available. Note that the color of the finished product may be affected by seasonal variation as we use natural materials. As we do not accept returns based on unexpected color, please consider it carefully before placing an order.
How about the shipping cost or the custom duty ?
We will take charge of all incurred costs. The price of the item includes all the shipping costs.
The item that I received is not my size.
As for the made-to-order items, the indicated measurements are averaged values. Note that the actual measurements may differ slightly.
We do not accept returns because of unexpected sizes. Please refer to RETURNS for more details.
I found a flaw or damage on the item that I received.
Our products are made from genuine leather and natural materials, and are hand crafted. Thus the final products may show irregularities in color, texture and finish.
If the flaw or damage that you found is other than those above, send a request for returns.
Please refer to RETURNS for more details.
How long does it take to receive the product after placing the order ?
We will ship the product within 1 to 4 business days after receiving the order when it is in stock. The delivery schedule varies depending on the customs clearing and the delivery address.
As for the made-to-order items, refer to the delivery time indicated for each item.
The above shipping schedule is a rough guide. Should the ordered item be accidently damaged during the processing so that we are forced to delay the delivery date, we will inform you beforehand.
Please refer to SHIPPING for more details.
How can I wash your products ?
You cannot wash the leather items. As for the fabric items, see attached care tag.